You have a gorgeous opportunity to lead the field in everything that you do by doing one thing, practicing every single day because it’s a muscle, the ritual of over-delivering. Don’t just give your customers what they expect. Give them 10x more than what they expect. Don’t just give your organization what your manager is, what your boss, what the organization is expecting from you. Show something that is so rare in today’s economy. Initiative, initiative. So you’re asked to do a project, give them five more things than they expect. You’re asked to give a presentation on something, go the extra mile. Consistently dial in the daily habit of over-delivering on people’s expectations, and guess what? You become a merchant of wow. You become indispensable to your organization. Well, how do you do that? By practicing the ritual of over-delivering every single day for the rest of your life.
